Returns & Refunds

We like to think that our customers leave The Hackney Draper feeling satisfied, however if you’re unhappy with a product for any reason, then you reserve the right to return or exchange within 28 days.

In store and online returns

If bought in store, please return the unused item, along with your receipt as proof of purchase. If your purchase was made online, you will be responsible for the cost of returning the goods to us. To return an online order, please complete the returns form (enclosed within your original order) along with the item.

  • Please do check your orders for any breakages and shortages on your receipt on arrival, and report any issues to The Hackney Draper within 48 hours. Any requests made after 48 hours of delivery will not be eligible for refund or return.
  • Please allow up to 7 working days for returned item to reach our warehouse and a further 48 hours for processing.

Please send any return orders to the following address;

The Hackney Draper

25 Chatsworth road
London
E5 0LH